2.20/29-31 Lexington Dr
Bella Vista NSW - 2153
Voice – Inbound & Outbound
Countless businesses around the world outsource their inbound and outbound call center services to India for a myriad of reasons ranging from low operating costs to proven efficiency in increasing revenue.
Our inbound call center services aim to deliver top notch customer care from technical and non-technical support, to order taking services and helpdesk solutions.
Our outbound call center services include lead generation, customer retention, market research and survey and many others.
At StaffHub, we know that each business is unique and there is no one solution that fits all.
We work with you to customize a plan unique to your business so that you remain hassle-free to focus on your core business functions.
Cold Calling Services
Cold calling can be a grueling task for any business, however, it is one of the easiest ways to get the word out about your business. Outsource the cold calling function and find that it relieves you of stress and allows you to focus your time and energy on other facets of your business.
B2B cold calling – It can be difficult to get in touch with decision makers of a business to try and persuade them to use your products or services. Why not outsource this task to trained professionals dedicated to generating leads? Your team will aim to maximize leads by following a structured script designed to interest clients. We will also set appointments enabling you to close deals within the desired time. Reports will be periodically sent to assess progress and analyze strategies.
B2C cold calling - Cold calling potential customers has a high probability of transference. It is imperative to grab their attention with a high quality script and confident sales pitch. Our skilled telemarketing executives have the experience to foster customer engagement resulting in positive lead generation. All our call center agents are trained extensively from telephone etiquette to accent training and can boost your sales campaign considerably.
Software we use: HubSpot, SalesForce, Zendesk, Avaya and others.
Market Research CATI Services
Computer-aided Telephone Interviewing (CATI) can be time consuming and labor intensive. However, it is an integral part of the market research process and requires sufficient focus. Outsource your CATI services to StaffHub where we take care of everything right from questionnaire design to data analysis. We maximize the number of respondents by creating structured interviews that provide error-free data. Our CATI services are highly effective and provide high-end, accurate market research data collection. We offer the following market research CATI services:
- Questionnaire Design
- Customized Design Function
- Automatic Call Scheduling
- Training and Monitoring
- Enterprise Reporting
Claims Processing
By outsourcing Claims Processing services, you can streamline your business to allow for more focus on core business activities and increasing overall productivity. At StaffHub, we offer high quality claims processing services that are accurate and have 100% transparency. Our process comprises:
- Request filed by customer
- Claim being registered
- Validation of claim
- Final settlement of claim
Why outsource claims processing services to StaffHub?
- Speedy turnaround time
- High accuracy
- Trained, skilled professionals
- Strict adherence to service agreement
- Web-based reports
Reminder and Follow-up Services
Keeping steady communication with customers can be a time-consuming job that takes up a lot of manpower. Outsource this function to StaffHub and ease your mind while we look after your customer reminder and follow-up requirements. Our trained executives follow a customer-friendly approach across multiple channels to develop fruitful long-term business relationships. We implement flexible call-back services that reach out to customers in a meaningful way that is guaranteed to be profitable to your business. Reminder and Follow-up services we provide include, but are not limited to:
- Post-purchase Follow-up Services
- Appointment Setting Services
- Multi-channel Reminder & Follow-up Services
- Follow-up Calls to business associates, clients and stakeholders
- Real-time Support
Help Desk Services
Providing customers with technical support or help desk services can be an extensive operation to manage in-house and could mean a lot of money spent on infrastructure, technology, staffing and training. To bypass these expenses, companies are opting to outsource their help desk services to India. Benefits of outsourcing your help desk services to StaffHub are:
- Cost-effective
- Fluency in English
- Tech-savvy professionals
- Round the clock productivity
Our services include, but are not limited to:
- Software support
- Troubleshooting
- Resolving product queries
- Installation support
- Connectivity support
why choose us
-
Expert Professionals
Our executives are highly experienced, fully trained and possess the skills and technical knowledge to handle various business processes.
-
24/7 Support
We provide you with round the clock support and work tirelessly to achieve top quality results.
-
Advanced Technology
StaffHub has access to the latest technology and we ensure nothing but the best for our clients.
-
Progress Updates
Continually receive updates and reports so you can monitor progress in real time.
-
Top-notch Security
We at StaffHub are committed to safeguarding your data and privacy and ensure that all measures are taken to protect your information.
Our other services
We are dedicated to providing you with the best experience possible.
