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With the business environment being as competitive as it is today, consumers have many options when it comes to purchasing a product or a service. Post-purchase technical support and service is ranked as one of the top attractive attributes when retaining old customers and attracting new ones.
Many perfectly good products/services have been dropped due to poor customer support services. Why not take advantage of trained professionals who will cover everything from answering product related queries while referring to a script, to order taking and up selling additional products and services.
At StaffHub, we will set up your very own customer care team in India who will work tirelessly 24 hours a day to ensure customer satisfaction. Rest assured that every call will be recorded and monitored for quality control to ensure high standards.
By outsourcing technical support to India, you will reduce infrastructure and other costs to free your core resources for other business functions.
What if we told you there was a way to have all your administrative tasks taken care of and not have to worry about spending on office space, a good Internet connection and other operational costs? Hire your own virtual assistant from StaffHub and delegate your daily tasks so you can focus on your core tasks to increase overall productivity. Your virtual assistant will work remotely and be available to handle your requirements. Our virtual assistants are trained professionals dedicated to helping you work efficiently and effectively. Services provided include, but are not limited to:
- Call answering services
- Follow up calls to business associates, clients and stakeholders
- Appointment scheduling
- Travel reservations
- Data entry services
- Correspondence management
- Event Planning
- Internet research
A business that is always available to its customers has a distinct advantage over its competitors Leave your customer support requirements in the hands of experienced service providers working 24/7 to keep your clients happy. Outsourcing customer support services to India houses many benefits such as seamless communication, advanced software, 24-hour productivity and total security. Allow us to deliver exceptional service fast and with zero compromises on quality. Customer Support Services we offer include, but are not limited to:
- Toll-free Customer Support
- Technical Support Services
- Remote IT Support Services
- Retail Customer Support Services
- Retail BPO Support Services
- Complaint Management Services
- Social Media Customer Services
Due to the fast-paced nature of the business environment, you cannot afford to miss a single call as it could be detrimental to your business. Outsource your Virtual Receptionist requirements to reduce overflow of calls and increase productivity and customer satisfaction. At StaffHub, we will customize plans that are most suited for your business needs. Our highly qualified virtual receptionists will help you stay connected 24/7 to existing and potential customers via multiple channels. Services we offer include, but are not limited to:
- 24/7 Live Receptionist Services
- Call Recording
- Answer, Screen, Return and Forward Calls
- Email Response
- Appointment Scheduling
- Message Taking
- Order Taking
If you’re looking for online live chat solutions that promote your product/service and address customer service issues, then you’ve come to the right place. StaffHub offers customized, cost-effective live chat support services aimed at expanding market reach, increase visitors’ volume and assure customer satisfaction. Our live chat support runs 24/7 to ensure effective two-way communication and builds customer loyalty in the process. Live chat support services we provide include, but are not limited to:
- Live Operators and Online Chat
- Visitor Initiated Chat
- Customer Inquiries and Service Recovery Chat
- Lead Generation and Follow-up Chat
- Technical Support
- Order Processing Queries
- Billing Support
- Helpdesk Support
Our executives are highly experienced, fully trained and possess the skills and technical knowledge to handle various business processes.
We provide you with round the clock support and work tirelessly to achieve top quality results.
StaffHub has access to the latest technology and we ensure nothing but the best for our clients.
Continually receive updates and reports so you can monitor progress in real time.
We at StaffHub are committed to safeguarding your data and privacy and ensure that all measures are taken to protect your information.